Build it and we will connect

Our construction process

Our fiber optic cables will transport high-speed internet, television, and voice services over a reliable network that adds value to your home and ensures you have enough bandwidth for every device in your home. This video describes the stages of the project. We want you to be well-informed on what you will see, as well as what you can expect from our crews.

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Ever wondered what it takes to bring fast fiber internet to a new area? We’re here to walk through the process —from the first survey to the final installation. Dive in with us as we explore the intricate steps, cutting-edge tech, and community efforts that make high-speed internet a reality. It is an involved process, but nothing worth it is ever easy!

Marking of public utilities

Before construction can begin, our crews need to know where all other public utilities are located underground. The utilities are identified with paint markings and/or small flags placed in the ground. The paint is non-permanent and will fade over time. The flags are removed at the completion of the project. The purpose of marking these lines is to avoid damage to buried utilities and prevent any service disruption to your community. As a property owner, there is nothing for you to do during this stage. Your turn comes later. Each utility provider is responsible for locating their own lines.

We will ensure accurate marking of services

Mainline fiber construction can begin

Construction to install mainline fiber optic network

The mainline construction process is the extension of West Carolina’s network to your community. During this stage, we are physically burying the fiber optic cables. For the most part, the path taken is usually along public rights of way such as streets and sidewalks. The technique used to bury the fiber optic cables varies between underground boring (called directional boring), some trenching (called open trench) and even some hand digging using a shovel.

We will ensure safe, timely construction, courtesy to residents and will hold our construction crews accountable for clean working environment

Please hold our construction crews accountable for maintaining your community and keeping a clean work environment

West Carolina services are ready to be installed in customer’s home

Construction to connect new West Carolina customers’ homes to the West Carolina network

This step extends the fiber from the curb to the outside of your home. During this stage, we are physically burying the fiber optic cables in your yard that will transport high-speed internet, television, and voice services to your individual home. We submit requests to other utilities to mark their lines so that we can avoid disturbing them when we bury your fiber connection. Not all providers respond. While we are committed to doing our best to avoid other utility lines, a cut may be unavoidable if they are not marked. Our goal is 100% satisfaction for each homeowner and to that end, it is our responsibility to ensure your property is handled with care. It is not necessary for you to be home during the actual burying process but as explained above, we will meet with you prior to the start to discuss the path of the fiber line.

We will ensure safe, timely construction, hold our crews accountable for a clean working environment and leave yard in the exact same condition after connection has been completed

An West Carolina representative will contact you to discuss the best route to install fiber to your home. At that time, please mention all underground systems other than public utilities, such as sprinkler systems, invisible dog fences and landscaping lighting to this representative

West Carolina services are ready to be installed in customer’s home

Installation of West Carolina services in your home

The installation process is the final stage of bringing West Carolina’s network to your community and extends to the inside of your home. Our network is connected to equipment in your home that will deliver the fastest, most reliable internet speeds in the area, a great television experience with loads of cool features, and crystal-clear home phone service that lets you keep the same phone number you’ve always had.

We will be on time for scheduled appointment and take the time to review how all services work with the customer

Please have a family member or representative over 18 years of age present at the time of installation

West Carolina services are live in customer’s home

Celebrate life in the fiber fast lane!

With fiber internet from West Carolina, you have the speeds and reliability you need to game without lag, stream your favorite shows, and connect with ease.