INTERNET PRIVACY POLICY
West Carolina Rural Telephone (“WCTEL” or “Company”) is committed to protecting its
customers’ privacy. Please review this Privacy Policy to better understand how WCTEL collects
information, how that information is used, and your options as to the collection and use of
information. This Privacy Policy is applicable to WCTEL’s customers and to visitors of WCTEL’s
website and is intended to provide information regarding WCTEL’s methods for collection and
use of information.
What types of information does WCTEL collect?
Whether you are communicating with WCTEL or using a WCTEL service, WCTEL may collect
two types of information: personal information and non-personal information. “Personal
information” refers to information that is particular to you, such as, your name, address,
phone number, fax number, and e-mail address. “Non-personal information” refers to
information that does not by itself identify a specific individual. This information includes
websites visited; network traffic data, services and features used or call record details.
How do we collect information from you?
WCTEL may collect information from you through communications such as via the web, or by
phone, email or mail delivery, or through the services provided to you as the customer.
You may visit our site without divulging any personal information; however, there are areas of
this site that might require personal information in order to contact WCTEL directly,
specifically, when registering e-mails, obtaining remote access, and contacting online technical
support.
Information may be collected in the following ways:
- Browsing our site
-IP addresses may be collected for the purposes of system administration, to gather
broad demographic information, and to monitor the level of activity on our site.
-Information may be collected regarding the referring URL, which browser you used to
come to our site, and the pages of our site that you viewed during your visit and any
search terms entered on our site.
-E-mails may be sent by the customer to WCTEL on this website. WCTEL may retain
the information in any e-mail that you send to us, such as your name, e-mail, address,
or telephone number. - Broadband Internet Service
-WCTEL may monitor the network and take measurements of network performance
and the performance of your Internet connection to improve the customer’s, or
WCTel’s, overall service levels.
-during communications with WCTEL for service support, we may also access
information about your customer premise equipment such as computers and wireless
modem devices or other device settings to provide customized technical support or to
install specific applications or services for your use.
-WCTEL reserves the right to access broadband traffic from individual accounts for the
purposes of general maintenance and management of the network, as well as upon
request by law enforcement officials. - Provision of Information by Third Parties
-WCTEL may obtain credit information about you from third parties when you
purchase products or services from WCTEL.
How is your personal information used?
WCTEL uses your information in connection with delivering its products and services to you.
WCTEL may also use the information supplied in order to personalize portions of your service.
Some of these personalized services are made available directly by WCTEL, while others may be
offered by its content partners. In addition, WCTEL analyzes and evaluates customer
preferences, comments, and criticisms of its offerings in order to make improvements to the
present and future versions of the individual service.
WCTEL may use personal information it collects to provide you with information or samples
that you have requested. In addition, we may use the non-personal information we collect to
provide you with a better service experience in the future. WCTEL does not rent, sell or trade
your private information to any non-affiliated third party.
With whom do we share your information?
Unless you request otherwise, we may share certain personal or non-personal information with
our affiliated companies with whom we have established business relationships.
WCTEL will never willfully disclose individually identifiable information about its customers to a
third party without first receiving that customer’s permission unless WCTEL believes in good
faith that the law requires it, or to protect the rights or property of WCTEL.
How does WCTEL protect your personal information?
WCTEL takes reasonable precautions to protect your personal information against
unauthorized access by requiring employees to use secured access authentication and
passwords to obtain customer information and by storing electronic file information on a
secure server, which is accessible only by authorized personnel.
Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure
and we will not be held liable should a third party illegally obtain your personal information via
Internet transmission. While we have made significant efforts to protect your personal
information, we cannot ensure or warrant the security of any information you transmit to us,
and you do so at your own risk.
WCTEL takes special care to protect the safety and privacy of young people using its services.
WCTEL does not knowingly collect information about children. WCTEL believes that children
should get their parents’ consent before giving out any personal information. WCTEL
encourages parents and legal guardians to participate in their child’s experience using
WCTEL’s services. Children should always ask a parent for permission before sending personal
information to WCTEL.
How does the customer provide consent?
By using WCTEL’s services, you agree with our Privacy Policy and our practices and procedures
contained herein regarding the collection and sharing of your information. To opt out of the
sharing of your information for marketing purposes, please contact WCTEL.
How often are changes made to the Privacy Policy and how will you learn of the changes?
WCTEL reserves the right to change, modify or update this Privacy Policy at any time without
notice. In the event of any modification, we will post the changes in this Privacy Policy so that
you will always know what information we are gathering and how we might use that
information. However if such changes are material, we will either announce the change on the
home page of the site or take such other action as we deem appropriate under the
circumstances. Accordingly, you should periodically visit this page to determine the current
Privacy Policy to which you are bound.
What is West Carolina’s Refund/Return Policy?
Refunds and returns are considered on a case by case basis. For consideration, contact an
Account Service Representative at 864.446.2111.