WiFi X Mobile Application Privacy Policy
What is covered by this Privacy Policy
WiFi X is an application developed by Calix, Inc. for use by West Carolina
subscribers. Calix, Inc. is a processor of (or service provider for) its BSP’s
subscriber personal information under applicable privacy and data
protection laws. West Carolina is the controller of (or business for) its
subscriber personal information. In other words, West Carolina determines
how and why your information is processed.
Privacy Policy applies for any use of the App
This Privacy Policy applies to the WiFi X Mobile. Please read this Privacy
Policy carefully to understand how information collected by the App will
be treated. If you do not agree with this Privacy Policy, you should not
install, use, or access the App.
Children Under the Age of 16
The App is not intended for children under 16 years of age, and West
Carolina does not knowingly collect personal data of children under 16,
without parental consent. If West Carolina learns that personal data from a
child under 16 has been obtained or received without verification of
parental consent, West Carolina will delete that information. If you believe
West Carolina might have any information from or about a child under 16,
please notify West Carolina by sending an email to [email protected].
How Calix Collects Your Information
On behalf of West Carolina, Calix collects and processes information
provided directly by you when you install the App and register for an
account to use the App. Specifically, this information includes:
- Your name, email address, password/pin, preferred language, and
your account number; - Information about the equipment deployed at your premises that
you choose to connect to the App such as the MAC address, serial
number or other unique identifier for your router; - Data insights Calix attains based on correlation and analytics of your
information collected in providing the App, and user-associated
analytics to improve the quality of the app experience.
How Calix Uses the Information
On behalf of West Carolina, Calix uses the information collected as
described in this Privacy Policy, to:
- Provide you with the App and the Services/notifications provided
through the App as described in the Agreement; - Implement, improve and/or enhance the App or to provide App
features, including to make future releases available to you; - Carry out Calix’s obligations as described or authorized in the
Agreement, West Carolina’s privacy notice, and this Privacy Policy; - Enforce Calix’s rights arising from the Agreement between you and
Calix; and - Fulfill any other purpose authorized by you and reasonably required
for the App.
West Carolina may also use the information collected as described in this
Privacy Policy, to inform you about goods and services that may be of
interest to you.
Disclosure of Information
West Carolina does not sell or otherwise distribute or disclose your
information to third parties other than as described or authorized in the
Agreement, including this Privacy Policy.
Calix discloses the information to its subsidiaries, affiliates and certain
third-party vendors and contractors that provide development, integration,
web hosting and consulting services to Calix to provide you
with the App, to maintain, support, develop, improve and/or enhance the
App and to fulfill Calix obligations associated with the App.
West Carolina may be required to disclose information under certain
circumstances:
- To comply with any court order, law, or legal process, including to
respond to any government or regulatory request; or - If West Carolina believes disclosure is necessary or appropriate to
protect the rights, property, or safety of West Carolina, its customers
or other third parties.
Your Choices About Our Collection, Use, and Disclosure of Information
The provision of the information described in this Privacy Policy is
necessary for you to use the App.
Your information is retained and used as described in this Privacy Policy. If
you delete your account for the App in accordance with the terms of the
Agreement, your information will be deleted within 30 days of the deletion
of such account or within such other timeline as may be mandated by
applicable law. You will no longer be able to access the App when your
account is deleted.
Accessing and Correcting Information
You can (a) access and review your contact information, and (b) correct
your contact information, by logging into the App and visiting the settings
page. To access, review or correct any other information, please reach out
to West Carolina.
Data Security
All information you provide to us is stored on our secure servers behind
firewalls. West Carolina utilizes mechanisms such as intrusion detection
systems, intrusion prevention systems, firewalls and encryption to secure
information from accidental loss and from unauthorized access, use,
alteration, and disclosure.
West Carolina deploys Intrusion Detection Systems (IDS) and Intrusion
Prevention Systems (IPS) to alert and proactively contain potential threats.
Enhanced security visibility and coverage is enabled through added layers
of firewall and IDS beyond the network perimeter. Management
connections to servers are always authenticated and encrypted via
Secure Shell (SSH) when administration access is required for
troubleshooting, patch management, and upgrades.
West Carolina runs automated vulnerability scanning on all perimeter
systems to identify potential security risks. Scanning applications are
regularly updated to remain current and up to date on important security
vulnerabilities. Patches are applied to all relevant systems unless a
compensating control is implemented.
West Carolina uses a variety of industry-standard security technologies
and best practices to help protect information from unauthorized access,
use, or disclosure. All data stored on the Calix systems is encrypted
following industry standards using the strongest keys and ciphers. All
communications with the App are protected with industry standard
security protocols.
You control access to your account. You must keep your login credentials
and passwords secure and protected and maintained as confidential.
West Carolina is not responsible for any circumvention of any privacy
settings or security measures provided.
Changes to this Privacy Policy
The date the Privacy Policy was last revised is identified at the end of this
Privacy Policy. You are responsible for periodically visiting this Privacy
Policy to check for any changes.
Contact Information
For questions about your service, please contact West Carolina at 844-
303-4237, or by email at [email protected].
Last updated: May 2024