Upcountry Fiber Service Area Updates

wifi hotspot

We understand that there is a need in our communities for connectivity. Many people are without power and without cell service. We were able to get an internet hotspot connected at our new Seneca office for your use. Even though the office hasn’t officially opened yet, you can still take advantage of this free service right from our parking lot. Just connect to the network with “hotspot” in the name, and you’re good to go!

SENECA

• Upcountry Fiber Office | 9 Boardwalk Pl, Seneca (customer parking lot)

10/15/24 11:40 am EST | Today we have mainline repair crews in Salem, River Falls, Rocky Bottom, Mountain Rest, Seneca, Central, Marietta, and Pickens. Mainline splicing crews are in Marietta, Salem, Mountain Rest, Utica, Townville, Golden Corner, and Holly Springs.

Drop crews and splicers are spread throughout all service areas. We are working as quickly as we can to restore service. Thank you for your patience during this time.

10/14/24 11:22 am EST | Today we have mainline repair crews in Salem, Mountain Rest, North Pickens, Rocky Bottom, Central, Dacusville, and North Greenville. Mainline splicing Crews are in Pickens, North Pickens, Dacusville, Central, Salem, Mountain Rest, and Long Creek.

Drop crews and drop splicers are spread out across all areas, focusing specifically on areas and routes that mainline is repaired, so that they can restore your service as quickly as possible. We had additional crews come in over the weekend to help us restore your service as quickly as possible. We understand your frustration as this has taken longer than expected. The damage to our fiber is unlike anything we have ever seen or could imagine. Thank you for your continued patience and kindness.

10/08/24 8:43 am EST | 2,640 customers are currently without service. We continue to work diligently to restore your service as soon as power is restored.

10/04/24 8:15 am EST | 4,770 customers are currently without service. We continue to work diligently to restore your service as soon as power is restored.

10/03/24 11:54 am EST | 5,830 customers are currently without service. Our crews are working around the clock to ensure service is up just as soon as power is restored.

09/30/24 11:39 am EST | In the wake of Hurricane Helene, we want to assure you that our teams are working tirelessly to assess outages and restore service. It’s important to note that even if your power is restored, our fiber damage across the network is extensive. Our crews are tracking all areas and are assessing damage and allocating resources as they become available. 

09/30/24 9:21 am EST | 9,942 customers are currently without service. Our crews are working around the clock to ensure service is up just as soon as power is restored.

09/26/24 10:47 am EST | There are no updates at this time.